We spent a fantastic week with our teenage kids Feb 2014. It was everything we hoped and more! The communication was detailed and thorough during the booking process. Every special request was handled. When we had nighmare flights and arrived late, the driver was still waiting for us and kindly brought us to a late night grocery store since all restaurants were closed. The Sleep Aboard the night before our charter began was the beginning of our true relaxation. It gave us a chance to unwind, and explore our floating home. We also reviewed the VERY thorough guide binder they provide and plotted our courses. We chartered the Lady Bea - completely outfitted with everything we needed - plenty of pots and pans. Plenty of blankets, sheets and towels. Everyone onshore was so helpful in the office and the dock. A couple of minor maintenance issues (it's a boat! there's always something!) were addressed in no time and we were off and running. We are seasoned sailors (dinghys, keelboats, racing, cruising, powerboats) but we still took the Afternoon Captain to review the catamaran and its idiosyncracies. . He was entertaining, but also truly whipped us into shape. It actually made it easier to have him assigning the kids jobs (who does what for anchoring, hoisting, docking), and made the rest of the week an absolute dream! The provided cell phone gave us peace of mind, the onboard wireless signal was a godsend, and the boat performed like a real gem! We were able to truly relax. Without any doubt, we would recommend this company to our friends...and we will DEFINITELY be back!