Arriving after business hours, we found the boat clean, prepped, with the A/C on (nice and cool). When asking an employee on the dock for directions to the nearest store with beer, the guy GAVE us a couple six-packs. Talk about a great welcome-aboard gift! Anyway, everyone at BVI Yacht Charters was friendly, helpful, and accommodating. I would recommend them to anyone wanting to charter in the BVI--especially first-timers (this was our first time with a bareboat charter).